Terms & Conditions - Shop

Last Updated: April 2026

1. Scope

These Terms & Conditions apply to all purchases made through the Podere Sole online shop. These Terms & Conditions are made available to the customer prior to placing an order. By placing an order, the customer agrees to these Terms & Conditions.

2. Seller Information

Az. Agr. Podere Sole di Cecilia Fabiola Alarcon Contreras

S.P. 38/C, Podere Sole, 9

VAT number: IT11798560964

Email: info@poderesole.com

3. Products

The online shop offers bottled wine. Product descriptions, images, and vintages are provided as accurately as possible. Minor variations may occur. All products are subject to availability.

4. Prices and VAT

All prices are indicated in Euro (€) and include applicable VAT, unless otherwise stated. Shipping costs are calculated at checkout and depend on destination and quantity. For EU-based companies with a valid VAT number, intra-community supply (reverse charge) may apply. Eligibility will be verified prior to invoicing. For larger orders (over 18 bottles), customers are requested to contact us directly.

5. Orders and Payment

Orders are placed through the online shop. After placing an order, the customer receives an order confirmation by email. This confirmation does not constitute acceptance of the order. We reserve the right to refuse or cancel an order in case of:

product unavailability
pricing errors
suspected fraud

Payment must be made in full at the time of purchase using the available payment methods. The contract is concluded only upon explicit order acceptance by the seller, which may be communicated by a separate confirmation email or by dispatch of the goods.

6. Shipping and Delivery

We ship worldwide. Estimated delivery times:

Italy: 2–5 working days
European Union: 4–5 working days
United Kingdom, Switzerland, Norway, Iceland: 5–7 working days
United States: 15–20 working days
Canada: 7–9 working days
Rest of the world: 5–7 working days

Delivery times are indicative and not guaranteed. Shipping is handled by an external logistics partner specialized in wine shipments. Customers will receive shipping updates and notifications directly from the logistics provider. Risk transfers to the customer upon delivery. The customer is responsible for ensuring that the import of alcoholic beverages is permitted in the destination country and for complying with all applicable local laws and regulations.

7. Right of Withdrawal (EU Customers)

Customers within the European Union have the right to withdraw from their purchase within 14 days of delivery, without providing a reason. To exercise this right, the customer must notify us in writing within the 14-day period. Returned products must:

be unopened
be in their original packaging
be properly packed to ensure safe transport of glass bottles

Return shipping costs are borne by the customer. Refunds are issued using the same payment method used for the original purchase, after the returned goods have been received and inspected.

8. Damaged or Incorrect Goods

Any damage or incorrect delivery must be reported within 48 hours of receipt. The customer must provide:

a description of the issue
photographic evidence

In such cases, we will offer a replacement or a refund. Consumers are entitled to a legal guarantee of conformity for a period of 2 years from delivery, in accordance with applicable law.

9. Age Restriction (Alcohol Sales)

By placing an order, the customer confirms that they are at least 18 years old (or of legal drinking age in their country of residence). We reserve the right to refuse or cancel orders if this requirement is not met. Delivery may be refused if valid proof of age cannot be provided upon delivery.

10. Retention of Title

The goods remain the property of the seller until full payment has been received.

11. Liability

We are liable only for damages directly related to the value of the purchased products, to the extent permitted by law. We are not responsible for improper storage or use of the products after delivery.

12. Privacy

Personal data is processed in accordance with our Privacy Policy. Please refer to the Privacy Policy page on this website for more information.

13. Governing Law and Jurisdiction

These Terms & Conditions are governed by Italian law. Any disputes arising from or related to these Terms & Conditions shall be subject to the jurisdiction of the Court of Siena, unless otherwise required by applicable consumer protection laws.

14. Final Provisions

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Force Majeure

We shall not be held liable for delays or failure to perform due to events beyond our reasonable control, including but not limited to natural events, transport disruptions, strikes, or customs delays.